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To set up a Call line, in the Teams admin center, expand, select, and then choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to include a resource account for this Call line.

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Select the button next to the resource account you desire to designate to this Call line. At the bottom of the pane, pick the button. If you require to produce a resource account: Under, select the button to include a resource account for this Call queue. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Type in a detailed. Agents see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, select the button. Agents see the resource account name when they get an incoming call.

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Designate outbound caller ID numbers for the agents by specifying one or more resource accounts with a phone number. Agents can pick which outgoing caller ID number to utilize with each outgoing call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to permit representatives to utilize for outbound caller ID functions. Select the button beside the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed telephone number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Key in a detailed. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've created this brand-new resource account for calling ID, you'll still need to: Choose a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you enable them. When you've picked a language, choose the button at the bottom of the page. Define if you wish to play a greeting to callers when they get here in the queue.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (approximately 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text should be gone into in the language chosen for the Call queue.

Teams provides default music to callers while they are on hold in a line. The default music supplied in Groups Call queues is devoid of any royalties payable by your organization. If you wish to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for individually clearing and protecting all required rights and consents to use any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all appropriate rights holders, which might include artists, actors, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, control or certify the music copyrights, sound impacts, audio and other intellectual residential or commercial property rights.

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Review the requirements for including representatives to a Call queue. You can include up to 200 agents through a Groups channel. You need to belong to the team or the developer or owner of the channel to add a channel to the queue. To utilize a Groups channel to handle the line: Select the radio button and select (overflow call answering).

Select the channel that you wish to use (only basic channels are completely supported) and select. The following clients are supported when using a Groups channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Note If you use this alternative, it can take up to 24 hr for the Call line to be completely operational.

You can amount to 20 agents individually and as much as 200 agents via groups. If you want to add individual users or groups to the queue: Select the radio button. To to the line: Select, look for the user, choose, and then select. To to the line: Select, look for the group, select, and after that select.

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Note New users contributed to a group can take up to 8 hours for their first call to arrive. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as representatives to the Call line. Important Understood problem: Assigning personal channels to Call queues When using a personal channel calls will be distributed to all members of the team even if the private channel only has a subset of employee.

lowers the quantity of time it considers a caller to be linked to an agent after the representative accepts the call. For conference mode to work, agents in the Call line must use among the following clients: The current variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts should be set to Teams, Just mode. Representatives who do not satisfy the requirements aren't consisted of in the call routing list. We suggest enabling conference mode for your Call lines if your agents are using compatible customers (overflow virtual receptionist). Idea Setting to is the suggested setting. overflow call handling. As soon as you have actually selected your call answering choices, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Agents might hear the configured music on hold in line for as much as 2 seconds when first signing up with the call.

If you need to use Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the agents, the mix of and isn't supported. If you require to utilize, select,, or as the.

When utilizing and when there are less calls in queue than offered representatives, just the first 2 longest idle representatives will exist with calls from the queue. When using, there might be times when an agent receives a call from the line quickly after becoming not available, or a brief delay in receiving a call from the queue after becoming available.